Delete your account
Effective
You can delete your MotoMynt account at any time, from the app or by asking us.
From the app
Open Account → Settings and choose Delete account. You will be asked to type DELETE to confirm. This signs you out everywhere immediately.
If you no longer have the app
Email support@motomynt.com from the address on the account, or from any address if you signed up with a phone number only — include that number so we can find you. We will confirm before deleting anything.
What is deleted
- Your profile: name, email address, phone number, and ZIP code.
- Your vehicles, their photos, and any notes attached to them.
- Your saved payment methods, detached from Stripe.
- Your messages, and your push and notification settings.
- For business accounts: your listing, portfolio, services, hours and availability. Your listing stops appearing in search immediately.
What is kept, and why
Records of completed transactions — bookings, payments, payouts and any dispute outcomes — are retained for as long as tax, accounting and anti-fraud obligations require. They are disassociated from your profile, so they no longer identify you within the product. Reviews you left stay visible to keep other people's ratings honest, shown without your name.
How long it takes
In-app deletion takes effect immediately. Emailed requests are handled within 30 days, and usually far sooner. Backups are cycled out on their own schedule, within 90 days.
Questions about this document? Email support@motomynt.com.